Knowledge and a great eye. Louann was amazing. She was right there to set up appointments and get me in to see properies quickly. She has an eye of an inspector! She is very experienced to work on your behalf and speak about things that she sees such as bad roofs' age on roofing/Hvac etc. LouAnn is very attentive to your needs and timelines. Amazing realtor to work with! I'll be choosing her again fory investment properties!